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Nemopharm - Physiosens
1086 avenue Albert Einstein - 34000 Montpellier France Tel. : 04 67 65 75 18 (Communication not surcharged - variable cost depending on the operator)



Anonymous Limited Liability Company with a capital of 5000 euros

N ° RCS 484 613 310 000 16 in the commercial register of Montpellier (34)


The prices indicated on the Website include Value Added Tax (VAT). Port fees are applied to each order. The exact amount depends on the country of delivery of your order.
Our product offerings and prices are valid until they are visible on the site.
The offers and prices are subject to changes during the year. The products ordered will be charged at prevailing prices (that is to say on the site) at the time of placing the order by the buyer.


Physiosens The site allows you to make and validate your order online by setting credit card. Payment is made directly online via a secure transaction, with Systempay payment solution directly with our partner "Banque Populaire".
Important: your payment details are exchanged in encrypted mode.
If you prefer not to send your credit card number on the Internet, the site Physiosens also lets you print your order and send it to us by mail (in this case you also have the option to attach a command check amount ) or bank transfer.
Finally, you also have the option of ordering by phone. You can then pay by credit card.
Shipping fees are the responsibility of the buyer and are paid by it when ordering.
We ship the goods from the time when it was paid in full (including shipping).


The products in the range are Physiosens sold only to authorized persons who consulted a therapist to advise Physiosens products.
A therapist code is given to clients at the end of the consultation. This code is required to place an order online, by mail or by phone.


Once your order you will receive an email confirmation of your order.
Your package will leave on the day of your order if it is placed before 12pm (except weekends and holidays), otherwise the next day.


If out of stock short, we reserve the right to delay a few days our mailing, time to replenish.
If out of stock is of longer duration, a first package will be shipped with immediately available products. Physiosens ship other products at its expense upon receipt.
For phone orders, our advisors will inform you immediately on availability.

For orders placed via the Internet or by mail, you will be informed by mail or telephone, according to information that we have to reach you.

According to Article l. 138-1 of the Consumer Code, the delivery of products will be made no later than 30 days after the control order validated by editing an invoice from us.

We proceed to ship your orders from Monday to Friday within 24 hours from the date of invoice, subject to product availability.
During the weekend and on public holidays, no shipment is made.
If we are missing one or more products, Physiosens can deliver an order in several times. However, the Buyer will pay for only one delivery.
Our services are arranged for stockouts are rare and short as possible.

Our deliveries in France are made via the so colissimo service deliveries to the overseas territories, from abroad, Belgium, Monaco and Andorra are made in Colissimo.


For each order, he asked for a flat fee for shipping costs 7 euros for a delivery in France and € 16 for delivery abroad. By choosing your shipping country during the checkout process, the amount of postage will update automatically.
For any order greater than or equal to 55.00 euros to mainland France, Physiosens offers postage. This offer is not valid for delivery appointment. This reduction will be done automatically. For shipments in Switzerland and Europe, the postage is offered from 100.00 euros purchase


As a customer, you have a right of withdrawal to return one or more product (s) and to be repaid. The following terms are applicable to exercise this right:

The terms of the right of withdrawal:

1) You have 14 days to send us by mail or via another durable medium (email, etc.), your withdrawal request after receiving the package. In case the 14th day is a Saturday, Sunday or holiday or day off, you get an extension until the next business day.

a) Return the product linked to a mistake on our part:
Upon receipt of your package, if you notice an error on our part (supporting invoice), please let us know by email. After verification and acceptance we will send you the missing product at our expense.
b) Return product of your own free will:
If the items you ordered do not meet your expectations for any reason, you can return them within 14 working days of delivery.
If you wish to return on your own, one or more product (s) within 14 working days of receipt, we will refund the price of the product (s) provided that (s) last (s) No 'I (ent) unopened. The product (s) (s) must be returned in condition for resale and in their (s) package (s) of origin.

If you tell us that you wish to return your goods, we will refund all amounts paid, including shipping later than within fourteen (14) days from the date you told us of your decision to exercise your right of withdrawal.
For refunds, please send a request by mail or via another durable medium (email, etc.) by completing and sending us the form below

To the attention of Nemopharm sarl (Physiosens & Physioquanta) 1086 avenue Albert Einstein, 34000 Montpellier - Tel. : 04 67 65 75 18 - mail:

I hereby notify you my withdrawal from the contract for the sale of products below:
Order number :
Ordered / received on:
Your Full Name:
Your address :
Signature :
Dated :

Once completed the form, please send it by mail to:
PHYSIOSENS, 1086 avenue Albert Einstein, 34000 Montpellier France or mail (

Upon receipt of your request, your entire order (including postage) will be refunded.

Return shipping charges are to be paid by you.
Transport costs for products exceeding a weight of 30 kg are € 29.25 for delivery in metropolitan France.

To improve our quality approach with our customers, we would be grateful to provide the reasons for the return of your package.

 3) You will then have 14 days to return the package to the following address: Physiosens - 1086 avenue Albert Eintein - 34000 Montpellier, France.

 4) You will be reimbursed for your products from the receipt of your package and no later than 14 days from the date you made your request of withdrawal. You will be informed by email that the refund of your order has been made.

Upon delivery, the buyer has to check the goods.
All our products are ready for shipment and packaged so as to protect the best of all shocks during postal transport, Physiosens disclaims all liability in case of breakage during postal delivery. No claims will be accepted concerning the flask breaks upon delivery of the package.


Expiration dates and lot numbers are provided on our products. Each lot is identified in the laboratory, you can contact us about it, if necessary.


Information and photographs on the site
The products we offer are described and presented with the greatest possible accuracy. Despite all our precautions, inaccuracies, inaccuracies or omissions may occur. Consequently, we can not be held liable for any such inaccuracies, inaccuracies or omissions concerning the information available on the site. The photos are presented for illustrative purposes, they are not binding.

Photographs of our products are not binding and do not engage the responsibility Physiosens for errors.
Breach of postal delay in case of force majeure
Our responsibility could not be retained in case of delay or breach of our contractual obligations if the delay or failure is due to a cause outside our control: act of God or force majeure as defined by applicable law. (Article l.121-19-4 of the Consumer Code)
We will honor all orders placed on the Website subject to availability.
The packages we ship are delivered to the post office and sent by Colissimo. Mail makes every effort to deliver you working 48H.

Any risk of loss or damage to the goods shall pass to the consumer when the latter or a third party designated by him, other than the carrier proposed by the professional, physical possession of the goods. (Article l.138-4 of the Consumer Code)

Food supplements
We remind all our customers that the products are Physiosens form of products and well-being and can in no way be considered drugs.
Physiosens can not be held liable for any inconveniences that occurred following an improper use or not, the advice found on the product packaging.
The ordered products must comply with the legislation in force in the country of consumption. We disclaim any responsbilités in case of non compliance with this clause.


Physiosens not be held liable for damage, loss or "hacking" accidental data entered and transmitted on our services that may occur despite all the precautions implemented to ensure the confidentiality and security of such data.


We may change these terms and conditions at any time. Whenever you order an item from us, the general conditions in force on that date will apply to the contract between you and us.
We will inform you of any change we make to these terms. To do this, the relevant date will be posted up on the current page


These general conditions of sale and prices are expressly approved and accepted by the purchaser, who declares and admits having a perfect knowledge, and gives up, thereby to invoke any contradictory document, including its own terms of purchase, the act of purchase involving acceptance of these terms and conditions.


In order to facilitate delivery, we reserve the right to communicate your telephone number to ColiPoste. If you do not want it to be sent, thank you to let us know.

These Terms of Use are governed by French law. In case of any dispute, and after the failure of all attempts at finding an amicable solution, the French courts will have jurisdiction to hear the case.

Last Updated: January 2016